Politik om beskyttelse af persondata
CARATINO is a brand owned and operated by Luxx Commerce ApS. Luxx Commerce ApS operates the websites and online services through which CARATINO is made available and provides the webshop, products, features, tools, content, customer communications, and related services connected with CARATINO (the “Services”).
This Privacy Policy explains how we collect, use, disclose, transfer, retain, and protect personal information when you visit, use, make a purchase through, or otherwise communicate with the Services.
For the purposes of applicable data-protection laws, including the General Data Protection Regulation (“GDPR”) where applicable, Luxx Commerce ApS is the data controller responsible for personal information processed through the Services, unless otherwise stated.
If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.
Privacy at a Glance
| Topic | Summary |
|---|---|
| Data controller | Luxx Commerce ApS |
| Brand | CARATINO |
| Main purposes | Orders, payments, fulfilment, shipping, customs processing, returns, refunds, customer support, account management, fraud prevention, service improvement, legal compliance, and marketing where permitted. |
| Main systems and providers | Shopify, payment providers, suppliers, fulfilment partners, warehouse partners, shipping and logistics providers, fraud-prevention providers, IT providers, analytics tools, marketing tools, and customer-support systems. |
| Privacy contact | See our Contact Information. |
| General contact | See our Contact Information. |
1. Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be linked to you or another person. Depending on how you interact with the Services, where you live, and which laws apply, we may collect or process the categories described below.
| Category | Examples |
|---|---|
| Contact details | Name, billing address, shipping address, phone number, and email address. |
| Payment and financial information | Payment card information, transaction details, payment confirmation, payment status, and other payment-related information. Payment information is generally processed securely by Shopify and relevant payment providers. |
| Account information | Account identifiers, login credentials, preferences, saved settings, customer-account information, and account-security information. |
| Order and transaction information | Products viewed, added to cart, added to a wishlist, purchased, returned, cancelled, refunded, or otherwise connected with your transactions. |
| Fulfilment and delivery information | Delivery address, selected shipping method, tracking information, carrier information, delivery status, customs-related information, failed-delivery information, and other information required to fulfil and deliver an order. |
| Returns, refunds, and claims information | Return requests, refund history, return reasons, product-condition information, photographs, product identifiers, serial or reference information where relevant, shipping documentation, and information relating to damaged, faulty, incorrect, missing, counterfeit, or non-compliant product claims. |
| Communications information | Information you provide when contacting customer support, submitting inquiries, making complaints, exercising rights, or otherwise communicating with us. |
| Device and technical information | IP address, browser type, device information, identifiers, operating system, network information, security information, and similar technical information. |
| Usage information | Information about how and when you interact with the Services, including pages viewed, searches, browsing behaviour, website activity, cart activity, and interaction with features or content. |
| Preferences and inferences | Product interests, brand preferences, shopping preferences, or inferred interests created from your interaction with the Services where permitted by law. |
| Fraud and risk information | Information used to identify or investigate suspected fraud, payment abuse, account misuse, return abuse, product substitution, chargebacks, promotion misuse, unusual transaction activity, or other security and risk indicators. |
2. Sources of Personal Information
We may obtain personal information:
- directly from you when you create an account, place an order, start a return, contact us, submit a complaint, use the Services, or otherwise provide information to us;
- automatically through the Services, including through cookies, pixels, tags, logs, local storage, device identifiers, and similar technologies;
- from Shopify and other ecommerce or technology providers;
- from payment providers and financial-service providers involved in your transaction;
- from suppliers, distributors, fulfilment partners, and warehouse partners where necessary to fulfil or investigate an order;
- from shipping, logistics, customs, and delivery providers;
- from fraud-prevention, identity-verification, security, or risk-screening providers;
- from analytics, marketing, advertising, review, and customer-support providers;
- from business partners or other third parties where permitted by law;
- from social-media platforms or integrations where you interact with CARATINO through those services.
3. How We Use Personal Information
| Purpose | Description |
|---|---|
| Provide the Services | We use personal information to operate the webshop, maintain customer accounts, process payments, manage orders, arrange fulfilment, provide tracking, manage shipping, handle returns and refunds, and provide customer support. |
| Fulfilment and delivery | We use and disclose information where necessary to suppliers, fulfilment partners, warehouse providers, carriers, logistics providers, customs intermediaries, and other relevant parties to prepare, ship, track, and deliver orders. |
| Returns, refunds, complaints, and claims | We use personal information to process returns and refunds, investigate product or delivery claims, assess damaged or incorrect goods, investigate authenticity or conformity concerns, and resolve complaints. |
| Tailor and improve the Services | We may use information to remember preferences, improve navigation, analyse customer journeys, improve product discovery, provide recommendations, improve functionality, and develop the shopping experience. |
| Marketing and advertising | Where permitted by law and subject to your choices, we may use personal information to send promotional communications and display or measure relevant advertising, including based on previous purchases, cart activity, browsing behaviour, product interests, or interaction with the Services. |
| Security and fraud prevention | We use personal information to authenticate accounts, protect transactions, detect and investigate fraud, payment abuse, account misuse, return abuse, product substitution, promotion misuse, unsafe activity, unlawful conduct, and other malicious or suspicious behaviour. |
| Communication | We use personal information to respond to inquiries, provide support, send order and delivery updates, communicate about returns or refunds, respond to complaints, and maintain our customer relationship with you. |
| Legal and compliance purposes | We use personal information to comply with tax, accounting, consumer-protection, regulatory, sanctions, customs, legal, and other obligations; respond to lawful requests; establish or defend legal claims; and enforce our terms and policies. |
4. Lawful Basis for Processing
Where applicable data-protection law requires a lawful basis, we rely on one or more of the following bases:
| Lawful basis | Examples |
|---|---|
| Performance of a contract | Processing orders, payments, accounts, fulfilment, shipping, delivery, returns, refunds, and support requests necessary to perform our agreement with you. |
| Legal obligation | Tax, accounting, consumer-protection, customs, regulatory, compliance, record-keeping, and other legal obligations. |
| Legitimate interests | Fraud prevention, risk management, security, service improvement, customer support, business administration, claims management, website analytics where legally permitted, and enforcement of our policies. |
| Consent | Marketing communications, non-essential cookies, tracking technologies, or other processing activities where consent is required. |
5. How We Disclose Personal Information
We may disclose personal information to third parties for the legitimate purposes described in this Privacy Policy, including:
- Shopify and other technology providers used to operate, secure, and maintain the webshop;
- payment providers and financial-service providers involved in processing transactions;
- suppliers, distributors, fulfilment partners, and warehouse providers where necessary to fulfil or investigate an order;
- shipping, courier, freight, logistics, customs, and delivery providers;
- fraud-prevention, identity-verification, security, and risk-screening providers;
- customer-support, communication, return-management, and operational systems;
- analytics and service-improvement providers;
- business and marketing partners that help us provide advertising or marketing services where permitted by law and subject to your choices;
- professional advisers such as accountants, auditors, insurers, consultants, and legal advisers where necessary;
- affiliates or related entities within our corporate group where relevant for legitimate business administration or service delivery;
- authorities, courts, regulators, customs authorities, law-enforcement bodies, or other parties where disclosure is required by law, valid legal process, or necessary to protect rights, safety, security, or prevent fraud;
- third parties in connection with a merger, acquisition, restructuring, financing, sale of assets, insolvency, or other business transaction;
- third parties where you direct us, request us, or otherwise consent to the disclosure.
6. Suppliers, Fulfilment Partners, and Shipping Providers
CARATINO operates an international ecommerce and fulfilment model and may use external suppliers, distributors, warehouses, fulfilment providers, and delivery partners to fulfil customer orders.
Where necessary to fulfil an order, we may provide relevant personal information to these parties, including your name, delivery address, telephone number, email address, order contents, shipping method, and other information reasonably necessary for fulfilment or delivery.
Different items in the same order may be processed by different fulfilment locations. This may require relevant order and delivery information to be provided to more than one fulfilment or logistics partner.
These parties may process personal information as our processors, independent controllers, or under another legally recognised relationship depending on their role and applicable law.
7. Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, secure, operate, and improve the Shopify platform and related services.
Information you submit through the Services may be transmitted to and shared with Shopify and with service providers that may be located in countries other than where you live.
We may use Shopify features that incorporate information from your interaction with our store together with information generated through Shopify's platform and services.
In some circumstances, Shopify may be responsible for certain processing activities independently of CARATINO, including processing performed by Shopify for its own platform purposes.
More information about Shopify's privacy practices is available through Shopify's own privacy policy and privacy portal.
8. Cookies and Similar Technologies
We use cookies and similar technologies to operate, secure, improve, personalise, analyse, measure, and market the Services.
These technologies may include cookies, pixels, tags, local storage, device identifiers, server-side measurement, and similar technologies.
Further information is available in our Cookie Policy.
You may manage cookie preferences through the cookie-consent tools available on the Services and, where applicable, through your browser or device settings.
9. Targeted Advertising and Marketing Choices
Where permitted by law and subject to your choices, we and our partners may use personal information to provide marketing, advertising, product recommendations, and promotional communications through channels such as email, text message, postal mail, search advertising, social-media advertising, and other online advertising.
Such activities may use information relating to previous purchases, browsing behaviour, searches, product views, cart activity, interactions with advertisements, or inferred product and brand interests.
Depending on where you live, you may have the right to object to or opt out of certain targeted advertising, profiling, sale, or sharing of personal information as those concepts are defined under applicable law.
Available privacy choices may be exercised using tools provided through the Services or by contacting us using our Contact Information.
10. Automated Tools, Fraud Prevention, and Risk Review
CARATINO may use manual checks and automated tools to help prevent fraud, secure transactions, identify suspicious activity, protect customer accounts, and detect misuse of the Services.
Such tools may consider factors including:
- order frequency and value;
- payment information and payment outcomes;
- billing and delivery information;
- device and technical information;
- account activity;
- delivery history;
- return and refund history;
- chargeback or payment-dispute activity;
- use of promotions;
- indicators of fraud, abuse, product substitution, or misuse.
Automated tools may assist in identifying activity for further review. Where required by applicable law, decisions that produce legal or similarly significant effects will be subject to appropriate safeguards, which may include human review.
Further information about misuse-prevention procedures is available in our Fair Trade Policy.
11. Third-Party Websites and Links
The Services may contain links to websites, platforms, payment services, review platforms, social networks, or other services operated by third parties.
We are not responsible for the privacy, security, accuracy, or content practices of independent third-party websites or platforms.
You should review the applicable privacy policies and terms before providing personal information to an independent third party.
12. Children's Data
The Services are not directed to children, and we do not knowingly collect personal information from individuals who are below the age at which they may independently provide the relevant consent or enter into transactions under applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to CARATINO, please contact us so that we can assess and respond appropriately.
We do not knowingly sell or share, as those terms may be defined under applicable law, personal information of individuals under 16 years of age.
13. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include security controls provided by Shopify and other service providers, access controls, account-security measures, fraud-prevention systems, and internal procedures.
However, no information system, online service, storage method, or transmission method can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention periods may vary depending on the type of information and purpose for which it is processed.
Factors considered may include:
- the duration of the customer relationship;
- order and transaction history;
- tax and accounting requirements;
- warranty or product-conformity periods;
- return, refund, or chargeback periods;
- fraud-prevention requirements;
- legal limitation periods;
- dispute or complaint handling;
- legal or regulatory obligations.
When personal information is no longer required, we may delete, anonymise, or otherwise securely dispose of it in accordance with applicable requirements.
15. Your Rights and Choices
Depending on where you live and the laws that apply, you may have some or all of the following rights. These rights are not absolute and may apply only in particular circumstances.
| Right or choice | Description |
|---|---|
| Access / know | You may request access to personal information we hold about you and information concerning how it is processed. |
| Correction | You may request correction of inaccurate or incomplete personal information. |
| Deletion | You may request deletion of personal information where applicable, subject to legal, contractual, fraud-prevention, accounting, and other permitted retention requirements. |
| Portability | You may request a copy of certain personal information in a portable format or request transfer to another controller where applicable. |
| Restriction | You may request restriction of certain processing activities where the applicable legal requirements are satisfied. |
| Objection | You may object to certain processing based on legitimate interests or to direct marketing where applicable. |
| Withdrawal of consent | Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing lawfully carried out before the withdrawal. |
| Marketing preferences | You may opt out of promotional emails using the unsubscribe function included in those communications. We may continue to send non-promotional communications such as order, account, security, or customer-service messages. |
| Targeted advertising choices | Depending on where you live, you may have rights relating to targeted advertising, sale, sharing, or profiling as defined by applicable law. |
| Automated decision-making | Where applicable law provides such a right, you may request information about or challenge certain decisions based solely on automated processing that produce legal or similarly significant effects. |
16. Exercising Your Rights
To exercise an available privacy right, please contact us using the privacy contact details provided in our Contact Information.
We may need to verify your identity before processing a request. The information requested for verification will depend on the nature and sensitivity of the request.
We will respond within the timeframe required by applicable law.
We will not unlawfully discriminate against you for exercising a privacy right.
Where permitted by law, you may designate an authorised agent to submit a request on your behalf. We may require evidence of the agent's authority and may ask you to verify your identity directly with us.
17. Complaints
If you have a complaint about how CARATINO processes personal information, please contact us first so that we can investigate and respond to your concern.
Depending on where you live, you may also have the right to lodge a complaint with a data-protection authority or other competent supervisory authority.
Because Luxx Commerce ApS is established in Denmark, the Danish data-protection authority may be a relevant supervisory authority in appropriate cases.
18. International Transfers
CARATINO operates internationally and uses service providers, suppliers, fulfilment partners, technology providers, and other partners that may process information in countries outside the country where you live.
Your personal information may therefore be transferred, stored, accessed, or processed internationally.
Where applicable law requires safeguards for international transfers, we use recognised legal mechanisms as appropriate, which may include:
- adequacy decisions;
- Standard Contractual Clauses;
- contractual and organisational safeguards;
- other legally recognised transfer mechanisms.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, fulfilment model, suppliers, service providers, Services, legal requirements, or operational needs.
The current version will be made available on this page with the applicable update date.
20. Contact
For privacy questions or to exercise privacy rights, please use the privacy contact details stated in our Contact Information.
For general customer support, company information, and current contact details, please also see our Contact Information.
Luxx Commerce ApS is the legal entity responsible for operating CARATINO.
Further company-registration and legal information is available in our Legal Notice.
21. Related Policies
This Privacy Policy should be read together with our Cookie Policy, Terms of Service, Fair Trade Policy, and Contact Information.
Updated at: 04 OCT 2026